Easy Online Returns
Guarantee Return Pickup!
Using our link below to Schedule Return Pick Up thru the Elite Extra Portal, benefits you by:
See what orders are on their way
Simple online parts return process
Track status of pending returns from autorized to credit issued
Se-up notifications for deliveries and return status changes
Ability to link to multiple suppliers*
one-time Registration
Please follow the step by step directions below to create an account. An invoice is required when creating an account. There is also a how to video below on how to submit a return.
How To Use Elite Extra Return Portal
Customer Portal User Manual
Customer Portal: How To’s
All customers should start to transition to the NEW RETURN PROCESS found in the new online portal. Ciocca Parts Warehouse will begin transitioning away from the old online return form very soon. See our return policy
Online Return Form Still Available for a Limited Time
Or use this simple online form to facilitate your parts returns. Once you complete this form we will contact you to make arrangements to keep your return fast and simple. See our return policy
Using our form below to Schedule Return Pick Up thru the Returns Dispatch, benefits you by:
Allowing us to schedule a truck, if needed, when the "regular" truck is full or not scheduled to go to
the customer. That means a fast, scheduled pick-up for you!
Keeping a record of the scheduled pickup for reference down the road.
Allowing another option for smooth and easy pickup of returns… and it saves time.
Return/Refund Policy
All returns must be accompanied by a copy of the invoice and are subject to a restocking charge. Returned items must be received in the original, unopened box or container within 30 days. Some additional restrictions may apply. See dealer for complete details or view complete return policy.